After sales service
Customer support is an important part of being a total supplier.
A vital aspect of the total supplier commitment is After Sales Service, where Dockstavarvet not only handles warranty matters and supplies spares, it also offers complete solutions, tailor-made for each individual customer. The result is custom maintenance packages and training programs based on 15 years of continuous production the vessels in different models.
Cooperation does not stop with the sales of the boats. It normally continues for years and becomes particularly important when the customer wants to adapt the craft to meet their specific needs and circumstances.
Dockstavarvet has its main support base at Rindö, outside Stockholm, Sweden. At Rindö Marine we have spare parts, tools and training facilities with real mock-ups of the equipment onboard the vessel. We provide full support, at Rindö or on-site, to keep operational availability at a very high level.